RETURNS & EXCHANGES
If you purchased an item on the site and wish to return it, please contact us at firstname.lastname@example.org and we will explain in detail our return process.
Please note that when you return an item we ask that it is still in its original packaging and has not been worn, washed, damaged in any way or has had the tags removed. Any item which fails to meet this criteria may not be refunded. Please ensure the items returned are shipped in one parcel. We suggest that you ship the parcel with a courier service and tracking number in order to monitor the returned items.
Once the goods are received and processed, you will receive a refund for the returned items.
We are unable to offer exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store. We are happy to refund you the shipping costs for a replacement item. Please be sure to contact us and let us know before placing the new order so that we can send you a free shipping code.
All sale items are non-returnable.
Costs for Return
Seasons in the Sun is not responsible for shipping costs that may occur regarding the return of a product. Seasons in the Sun will make reasonable efforts to refund for returned products (subject to the conditions detailed above) as soon as possible, 30 business days at the latest, after we receive the returned products.
The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any additional charge that may incur will not be refunded by Seasons in the Sun.
If any delivered products were received damaged or has manufacturing faults, please contact us immediately at:
Please state the nature of the problem and enclose a photo of the faulty aspect of the item.
Claims for refunds have to be made within 14 days after you received your order and subject to the return policy detailed above, otherwise such claim is permanently barred. We highly suggest that you keep your email with purchase confirmation.